State Farm® Insurance Agent Kyle Pauley
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jeanette Windom
July 28, 2025
5
out of
5
rating by Jeanette Windom
"I was very pleased with your service, very clear on what in my policy no hidden statement, follow up was a plus saved me money and got me started right away I want to Thank State Farm for giving me a patient agent Lydia sorry if my spelling was wrong"
We responded:
"Jeanette, thank you for the kind words! We love having people reach out to our local office as we personalize to each customer individually. Thank you for giving us the opportunity and allowing Lydia to provide your needs promptly. Welcome to the Farm!"
Calah Grover
July 24, 2025
5
out of
5
rating by Calah Grover
"Very kind and helpful people! I appreciate them walking me through the process of getting insurance for the first time after getting married and living on my own! They are knowledgeable and offer great suggestions."
We responded:
"Calah, Thank you for the kind review. Thank you also, for giving us the opportunity to gain you and your husbands business. Congratulations on your marriage and we are happy to walk alongside that providing valuable solutions. Welcome to the Farm!"
David Johnson
July 23, 2025
5
out of
5
rating by David Johnson
"Lydia was great and very informative. She was knowledgeable on the products and services offered, not to mention helpful. Thank you"
We responded:
"David, Thank you very much for taking time to do a review. We are proud to hear Lydia did a good job for you in assisting in your auto and home needs! Please reach out if there is anything further we can do. Welcome to the Farm!"
Richard Metcalf
July 21, 2025
5
out of
5
rating by Richard Metcalf
"Very friendly and helpful. Would do it again. Thanks Lydia"
We responded:
"Richard, Thank you so much for the great review and kind words. I am glad you had a positive experience with Lydia. Welcome to the Farm!"
Teri Louk
July 19, 2025
5
out of
5
rating by Teri Louk
"My husband and I were searching for cheaper insurance. The company we were with was getting so expensive, we were even “gold members” with them. But it seemed they were the ones getting all the perks, we were just paying for them. My husband called All State and talked to Lidea, she was very nice and answered all our questions, and actually saved us $100 per month. It was quick and painless. I’m glad we found yall"
We responded:
"Teri, I am happy Lydia did a great job for you bringing you over to State Farm! Happy we got you away from the “other” company 😅 not only were we able to get you better protected with the #1 company but also able to save you a significant amount of money! Thank you for your business and Welcome to the Farm!"
Sydney Ryland
July 18, 2025
5
out of
5
rating by Sydney Ryland
"I’ve never had a better experience than I did with Lydia. So so kind, sweet, and super helpful. Couldn’t have been an easier decision! Everyone has always said that State Farm is the most expensive, but they cut my bill in HALF as well as my mom’s bill saving her $4k a year with MORE coverage for her cars and home!!"
We responded:
"Sydney, thank you for the kind review! I am super happy Lydia not only did a great job for you, but also we can get you protected with the #1 insurance company for your cars and house! Welcome to the farm!"
Liz Jones
July 16, 2025
5
out of
5
rating by Liz Jones
"Very professional and very knowledgeable"
We responded:
"Liz, thank you so much for the kind review. We greatly appreciate people taking time to share valuable review for others looking to better their experience or price. Welcome to the farm!"
Jeff Tishue
July 15, 2025
5
out of
5
rating by Jeff Tishue
"Lydia was perfectly professional and a pleasure to work with. A true asset to any organization."
We responded:
"Jeff, Appreciate the kind words and I am glad Lydia did a great job! Thank you for your business! Welcome to the Farm!"
Lauren Berry
July 10, 2025
5
out of
5
rating by Lauren Berry
"I had been Geico for many years until my boyfriend put in contact with Lydia at Kyle Pauley's office. Lydia helped me save SO much money by switching to State Farm. I am paying less for auto, 2 motorcycles with supplemental health insurance for both, and renters' insurance than just auto and 2 motorcycles with Geico. More coverage, less money. That's an amazing deal! I'm so happy that I decided to contact Lydia. She was super helpful with getting me switched over. Definitely sticking with them from now on."
We responded:
"Thank you for the great review! We are glad to hear the positive feedback on the services Lydia was able to provide! Thank you again for the opportunity to earn your business! Welcome to the Farm!"
Cindy Parlet
July 10, 2025
5
out of
5
rating by Cindy Parlet
"Very friendly helpful and fairly priced"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Welcome to the Farm!"
Jill Taylor
July 8, 2025
5
out of
5
rating by Jill Taylor
"Mike Carroll with Kyle Pauley’s office was extremely helpful with our recent review of our policy he helped us add move coverage with a minimal increase in our monthly fees. Thanks Mike for your help!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Welcome to the Farm!"
Mark Anthony
July 7, 2025
5
out of
5
rating by Mark Anthony
"State Farm saved me $9.90 a month in comparison to my Geico policy and had me enrolled and set to go in less than 10 minutes !!!!"
We responded:
"Mark, Glad to hear we were able to bring you onboard and give you a local agent to call! Thank you for your business. Welcome to the Farm!"
Jo Evans
July 4, 2025
5
out of
5
rating by Jo Evans
"Very friendly and informative!!"
We responded:
"Jo, thank you very much for the kind words! I am very glad you enjoy the staff and find us friendly! We do a lot to make sure we understand as much as we can to stay on top of our game! Welcome to the farm!"
Wendy Bird
July 3, 2025
5
out of
5
rating by Wendy Bird
"Tami at Kyle Pauley State Farm is amazing! She is always so fun and easy to talk to, and incredibly patient and knowledgeable. Every time I have a question, she takes the time to explain everything clearly and always calls me back fast. I feel really taken care of working with her. Plus, everyone at the office is super nice and helpful — you can tell they genuinely care about their clients. Highly recommend!"
We responded:
"Wendy, thank you so much for the kind review! It is good to hear the hard work and effort the entire staff puts in does truly show to customers! Tami leads the charge making sure our customer service is second to none! To many more years of great service and relationship!"
Cyndi M
July 3, 2025
5
out of
5
rating by Cyndi M
"I had the best experience with obtaining new auto and home insurance. Tami had a wealth of knowledge and made the experience very painless. I would recommend them very much, I was very uninsured on my home and even with increasing it to correct amount needed I am saving a great deal of money. Tami is the best!"
We responded:
"Cyndi, we can’t tell you how great it is to hear positive experiences especially when you share it with everyone else like this! We are super happy to be selected to protect your cars, home and life. Thank you for your business! Welcome to the Farm!"
Nicole Miller
June 21, 2025
5
out of
5
rating by Nicole Miller
"Everyone at Kyle Pauley's State Farm is helpful and kind. I usually talk with Tami, she is the best! She always answers my questions, gets back to me quickly and takes care of things for us. Their insurance and rates are unmatched. We have been with State Farm for 24 years and they never disappoint. Kyle Pauley, Tami and everyone at their office goes above and beyond for us and we appreciate them so much. We HIGHLY recommend becoming their customers if you aren't already!"
We responded:
"Nicole, we greatly appreciate the review. We are glad to hear your positive experience with us. We enjoy getting to serve you! Thank you for your continued business! Here is to many more years!"
Molly Kern
June 19, 2025
5
out of
5
rating by Molly Kern
"Mike Carroll was extremely helpful and helped me save hundreds per month! Thanks Mike! Highly recommend"
We responded:
"Molly. Thank you for the kind review. Glad we were able to work it out for your home and cars! Mike is a huge asset and it is good to hear he took great care of you all while saving money! Welcome to the farm!"
Amy Pfahler
June 13, 2025
5
out of
5
rating by Amy Pfahler
"Have had insurance thru state farm for years here in lexington. Very happy with my policy. Recently I called and added some policies. Tammy is awesome and very helpful. And very pleasurable to talk to."
We responded:
"Amy, thank you for your continued business! Customers like you allow us to keep giving great customer service while giving back to the local community. Appreciate the kind words!"
Harry Hale
June 11, 2025
2
out of
5
rating by Harry Hale
"Rather than leave a review where I point out the deficiencies of my encounter with this business, I’ll just say that I left State Farm and Kyle Pauley for good reason. I do wish him well in his efforts to grow his business."
We responded:
"Harry, Sorry you feel this way. I know one of my staff members worked very hard and you were very excited and stopped in many times as you felt like family. I am sorry I was unable to meet specific expectations but we sincerely do appreciate the opportunity to provide you with a solution. We do not always have the solution for everyone but as a small local business owner, we do our best. We also wish you the best and hope if there is anything further we can do for you, you reach out."
Kenneth Palesh
June 4, 2025
5
out of
5
rating by Kenneth Palesh
"I Only ever had to call them twice in 15 years. Once to get set up in their system. Second time to (15 yr later) to add a new vehicle. Both interactions went smooth as butter. I have friends who are always calling other companies and always complaining about rates and random increases out of the blue. With Kyle and Tammy handling my account they are the one two punch that always win and keep us in mind when discounts. If you have head aches you should call Tammy and get some pain relief. Keep up the great work everyone. A satisfied customer"
We responded:
"Thank you very much for the review! It is great to hear such a positive review! I am happy to hear the smooth transactions both times but hopefully it won’t be 15 years before we hear from you again! Congrats on the new car and thank you again for choosing Kyle Pauley State Farm! "
Beth Wiseman
May 28, 2025
5
out of
5
rating by Beth Wiseman
"I was given several options to decide the 6 for me with vehical and home insurance they let me take a few days to make decision that fit my situation highly recommend the in person office help is top notch"
We responded:
"Beth, thank you for the review! Super glad we did a good job taking care of you and were able to find a good solution for your home and autos! Welcome to the farm!"
Anthony Leonard
May 28, 2025
5
out of
5
rating by Anthony Leonard
"Easy to talk to and was able to meet my specific needs for insurance and other important information"
We responded:
"Anthony, thank you for the kind review! Glad we were able to find a solution for your home needs! Let us know if you have any questions or needs! Welcome to the farm!"
Andrea Walker
May 27, 2025
5
out of
5
rating by Andrea Walker
"Tami did a great job helping me set up my new insurance policy, she was patient with me and all my background noise (animals and kids) and answered all my questions! I’m confident i chose the right state farm to do business with."
We responded:
"Andrea, appreciate the great review. I am glad Tami did a great job with your auto and renters needs! Welcome to the farm!"
Mary Roush
May 23, 2025
5
out of
5
rating by Mary Roush
"Personable agency. I enjoy the text reminders and customer incentives. They handle my needs in a timely and professional manner."
We responded:
"Mary, thank you very much for the review! I am so happy we are taking great care of you! Great to hear positivity! Have a wonderful weekend!"
Jorja Chamberlain
May 21, 2025
5
out of
5
rating by Jorja Chamberlain
"Bought my first car back in December and the people here have been amazing. They helped get my policy figured out while I lived with my parents and have recently helped me get my own policy now that I’ve moved out. Highly recommend ."
We responded:
"Jorja, thank you for the kind words. Appreciate you and your parents continued business. Lydia is a huge asset and I am glad she was able to help get your own insurance on your new car! "