
State Farm® Insurance Agent Kyle Pauley
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Nicole Miller
June 21, 2025
"Everyone at Kyle Pauley's State Farm is helpful and kind. I usually talk with Tami, she is the best! She always answers my questions, gets back to me quickly and takes care of things for us. Their insurance and rates are unmatched. We have been with State Farm for 24 years and they never disappoint. Kyle Pauley, Tami and everyone at their office goes above and beyond for us and we appreciate them so much. We HIGHLY recommend becoming their customers if you aren't already!"
Molly Kern
June 19, 2025
"Mike Carroll was extremely helpful and helped me save hundreds per month! Thanks Mike! Highly recommend"
"Molly. Thank you for the kind review. Glad we were able to work it out for your home and cars! Mike is a huge asset and it is good to hear he took great care of you all while saving money! Welcome to the farm!"
Amy Pfahler
June 13, 2025
"Have had insurance thru state farm for years here in lexington. Very happy with my policy. Recently I called and added some policies. Tammy is awesome and very helpful. And very pleasurable to talk to."
"Amy, thank you for your continued business! Customers like you allow us to keep giving great customer service while giving back to the local community. Appreciate the kind words!"
Camry Hale
June 11, 2025
"Rather than leave a review where I point out the deficiencies of my encounter with this business, I’ll just say that I left State Farm and Kyle Pauley for good reason. I do wish him well in his efforts to grow his business."
"Harry, Sorry you feel this way. I know one of my staff members worked very hard and you were very excited and stopped in many times as you felt like family. I am sorry I was unable to meet specific expectations but we sincerely do appreciate the opportunity to provide you with a solution. We do not always have the solution for everyone but as a small local business owner, we do our best. We also wish you the best and hope if there is anything further we can do for you, you reach out."
Kenneth Palesh
June 4, 2025
"I Only ever had to call them twice in 15 years. Once to get set up in their system. Second time to (15 yr later) to add a new vehicle. Both interactions went smooth as butter. I have friends who are always calling other companies and always complaining about rates and random increases out of the blue. With Kyle and Tammy handling my account they are the one two punch that always win and keep us in mind when discounts. If you have head aches you should call Tammy and get some pain relief. Keep up the great work everyone. A satisfied customer"
"Thank you very much for the review! It is great to hear such a positive review! I am happy to hear the smooth transactions both times but hopefully it won’t be 15 years before we hear from you again! Congrats on the new car and thank you again for choosing Kyle Pauley State Farm! "
Beth Wiseman
May 28, 2025
"I was given several options to decide the 6 for me with vehical and home insurance they let me take a few days to make decision that fit my situation highly recommend the in person office help is top notch"
"Beth, thank you for the review! Super glad we did a good job taking care of you and were able to find a good solution for your home and autos! Welcome to the farm!"
Anthony Leonard
May 28, 2025
"Easy to talk to and was able to meet my specific needs for insurance and other important information"
"Anthony, thank you for the kind review! Glad we were able to find a solution for your home needs! Let us know if you have any questions or needs! Welcome to the farm!"
Andrea Walker
May 27, 2025
"Tami did a great job helping me set up my new insurance policy, she was patient with me and all my background noise (animals and kids) and answered all my questions! I’m confident i chose the right state farm to do business with."
"Andrea, appreciate the great review. I am glad Tami did a great job with your auto and renters needs! Welcome to the farm!"
Mary Roush
May 23, 2025
"Personable agency. I enjoy the text reminders and customer incentives. They handle my needs in a timely and professional manner."
"Mary, thank you very much for the review! I am so happy we are taking great care of you! Great to hear positivity! Have a wonderful weekend!"
Jorja Chamberlain
May 21, 2025
"Bought my first car back in December and the people here have been amazing. They helped get my policy figured out while I lived with my parents and have recently helped me get my own policy now that I’ve moved out. Highly recommend ."
"Jorja, thank you for the kind words. Appreciate you and your parents continued business. Lydia is a huge asset and I am glad she was able to help get your own insurance on your new car! "
James Hensley
May 8, 2025
"I really like Claire, she definitely follows up with people and does everything she can to satisfy my questions. She has all the makings of a great salesperson. As a previous salesman for over 30 years, Zi understand the great qualities of sales people, Claire definitely has these qualifications. I will definitely be purchasing my insurance from her."
"James, This is great to hear. I am so glad Claire did well for you. I will pass this along and look forward to gaining your business and talking with you to expand on this to improve the customer service even more!"
Carly Mowry
April 26, 2025
"I got the pleasure of speaking with Claire, she was very nice and understanding as I was shopping around for new insurance. I got several quotes from other companies. I ended up going with State Farm because of the customer service I received from Claire, she was not pushy at all and understood as I shopped around. I asked a lot of questions and she answered without sounding annoyed. Other agents I spoke too seemed very annoyed while I was asking questions and very pushy to go with their company, they did not respect that I did not want to give an answer on the spot. Ultimately Claire was the reason I chose to go with State Farm. Thanks for such great customer service!"
"Carly, thank you very much for the review! Claire is a great asset and I am happy she took care of your needs and did it in a professional way. Welcome to the farm!"
Jason Painley
March 29, 2025
"Very responsive and excellent service!"
"Thank you so much for the great review! Appreciate the opportunity to gain your business! Welcome to the Farm!"
Bristan Denman
March 25, 2025
"I’m able to text Lydia and other staff with questions or needs and they make it happen promptly. They are super professional and always try to help no matter what!"
"Bristan, thank you for the kind words! Lydia is a huge asset and we pride ourselves on prompt responses and solutions! We appreciate your business!"
Nikki Higginbotham
March 5, 2025
"Was looking for new insurance company due to rate increases. Call Kyle’s office and talked to Lydia. She was so helpful and switching to them was a breeze!! Thank you!"
"Thank you for giving us a call! We're so glad Lydia was able to make your switch smooth and hassle-free. Providing helpful and easy service is what we strive for! If you ever need anything, we're always here to help. Welcome to the farm!"
Deanna Tobler
March 4, 2025
"I was looking to switch car insurance for a better rate. I am at work and Claire took the time to text back-and-forth with me to get the coverage and the policy that I needed. She understood that I was at work and could not talk. I’m glad I made the switch and Claire was my agent. I will recommend State Farm and Claire to anyone at any time Claire thank you so much for your time and patience."
"Deanna, Thank you very much for the review! Claire is phenomenal and always takes the time to tailor to the needs of our customers! Very happy she was able to help you out! Welcome to the Farm!"
Sandy Smith (Sandy)
February 28, 2025
"Tami working literally all day on my policy for my home and cars ,she saved me a lot of money and what a nice lady. Took a load of worry from my shoulders I appreciate all you did ,I recommend State Farm to anyone."
"Sandy, thank you very much for the review! I am super happy Tami was able to help you out. She is a true asset! Welcome to the farm"
John Fraley
February 27, 2025
"Kyle was a pleasure to work with. He made it very easy for my wife and i to switch our auto and homeowners insurance over to State Farm, and saved us alot of money. His staff was also very welcoming. Would recommend to anyone. Thanks again Kyle."
"John, great meeting you and your wife. Happy we could help! Thank you for the great review! Welcome to the farm!"
Kathy Thorne
February 27, 2025
"I have been with USAA for over 20 years and they were unable to help me lower my insurance cost for home and auto. I was so pleased with State Farm’s rates and the level of professionalism Mike showed. My policies are better and my rates were cut in half. They were fast and very professional. I highly recommend an insurance checkup with this office."
"Kathy, we greatly appreciate the kind review! I am glad to hear how Mike took great care of you. Welcome to the farm! "
Robert Coffin
February 20, 2025
"Tami was very good to work with explaining everything very good glad I switched to Kyle pauley very good agency to work with."
"Thank you very much for the 5 star review! We take pride in good customer service and Tami leads the team that way! Appreciate the business!"
Roy
February 17, 2025
"It was a pleasure to speak with Lydia about my options and then to change insurance company. She made it very easy and stepped my through it all."
"Thank you for sharing your experience! We’re so glad Lydia was able to make the process easy and guide you through every step. Helping our clients find the right coverage with ease is what we strive for. If you ever need anything, don’t hesitate to reach out!"
Cayden Strohminger
January 31, 2025
"Easy to work with and explains everything in an easy to understand way/Concept."
"Thank you for the great review Cayden! Been a pleasure getting to know you! "
Chris Stedron
January 24, 2025
"Mike Carroll is some sort of insurance savant!!! Got us much better home AND auto coverage, and saved us about $700 a year in the process. Easy process ✅ Great customer service ✅ Awesome product ✅ Saved us money ✅"
"Chris, thank you for the wonderful review! I am so happy Mike was so helpful with your home and auto coverage! "
Kelsey Ujvari
January 21, 2025
"Claire was so easy to work with! She gave me a quote so quick, that had more coverage and was cheaper than my current payment! She walked me through the policy and made it so easy. She was so sweet and really cared about what I needed!"
"Kelsey, Thank you very much for your review. Claire is a blessing to have. I am glad to hear your experience was top notch! Welcome to the farm!"
Ruth C
January 21, 2025
"We worked with Mike Carroll and he was easy to work with and got everything sorted out for us!"
"Ruth, thank you for the great review. I am glad to hear Mike took great care of you! Welcome to the farm!"